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OUR RESPONSE TO THE COVID-19 PANDEMIC

We quickly responded to ensure the health and safety of our employees and stabilized our operations, while mitigating the uncertainty and financial pressures faced by consumers and our partners.

SUPPORTING OUR EMPLOYEES

  • Implemented work from home for all employees including those in our contact centers, who had never worked from home.
  • Enhanced benefits including virtual doctor visits (no cost), expanded childcare and healthcare coverage.
  • Launched new total wellness programs and invested in dedicated wellness coaches to support employees’ diverse needs including life coaching, career navigation, parenting and more.
  • Launched summer camp and after-school programs to help our working parents manage remote work.
  • Provided financial planning and employee assistance programs.

SERVING OUR CUSTOMERS

  • Supported those experiencing financial hardship—for example, by waiving minimum payments, fees and charges.
  • Extended promotional financing periods.

SERVING OUR PARTNERS

  • Leveraged digital capabilities to help our partners continue to serve their customers.
  • Provided educational resources, launched charitable giving campaign and waived certain fees.

CARING FOR OUR COMMUNITIES

  • Committed $5 million to help local and national organizations assist those most affected by Coronavirus (focusing on food assistance programs and impacted communities).
  • Launched the Synchrony Gear Up Campaign—leveraging our employee, partner and cardholder networks to make and distribute protective gear; for example, by 3D printing face masks and face shields.

TAKING A STAND

Synchrony has long stood for diversity and inclusion. We have accelerated and enhanced our efforts to address the challenges that the underrepresented, marginalized or discriminated-against face every day, including the Black and Brown communities. Following the racial unrest in the United States last year, we formed a senior-level committee focused on implementing actions to further equality and advancement across our business and for our communities:

WORKFORCE DEVELOPMENT AND INCLUSION

Increasing diverse employee talent at all levels of the workforce and strengthening a culture of inclusion and well-being for all.

  • Tied leaders’ performance metrics to diversity improvements and held managers accountable for creating diverse candidate slates for senior roles.
  • Launched Advancing Diverse Talent, a data analytics initiative that informs our strategies to increase hiring, development, and advancement of underrepresented minorities.
  • Developed support sessions and resources with mental health and wellness experts to help employees and their families talk about race.
  • Added more diverse mental health counselors to our employee assistance program.

FINANCIAL GROWTH AND WELLNESS

Advancing financial opportunities, growth and wellness among diverse communities and businesses.

  • Committed $5 million to national community organizations that help small businesses, including $2 million to the Local Initiatives Support Corporation for emergency grants to minority- and women-owned businesses.
  • Provided small businesses with free educational resources and best practices through Synchrony Connect for Small Business.
  • Joined the National Minority Supplier Diversity Council with a pledge of $50,000 and a commitment to identify and use diverse suppliers.
  • Focused on supporting businesses with diverse founders through Synchrony Ventures.

RACIAL EQUALITY AND SOCIAL REFORM

Increasing our focus on deeply rooted gender and racial inequality and disparities within the communities we serve.

  • Donated $1 million to non-profits fighting for social justice including Thurgood Marshall College Fund, National Urban League and Equal Justice Initiative.
  • Committed $4 million over the next four years to support organizations that address issues that disproportionately impact the Black community.
  • Joined the nonpartisan Time to Vote initiative; supported flexible, paid time off for voting; and launched a nonpartisan, online platform to make it easier for employees to register to vote.
  • Supported the Business Roundtable’s series of recommendations to advance both corporate action and public policy in advancing racial equality and justice.