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2020 was an unprecedented year– and the Synchrony team met the moment with an unprecedented, though not surprising, response. The strong foundations we’ve built—through our people, our technology and our strategy—allow us to adapt and respond in good times as well as challenging ones.

We emerged from 2020 a more nimble and stronger company: providing exceptional service to our partners and customers and innovating in digitally driven payments—all while continuing to be a great place to work.

Read on to learn how we did it—and what we have planned for the future.