Our approach to continuous learning and training provides our employees with the tools and support they need to advance.
We provide special development programs such as our Business Leadership Program (BLP) to develop high-performing college graduates into young professionals and future leaders.
Our Skills Training for Evolving Professionals (STEP) program helps develop talent within our call centers and administrative teams.
Named Best Customer Service Leadership Training Program in 2018 by HR.com.
We also introduced Leadership Experience for Accelerated Development (LEAD) — a unique program to develop women leaders — as well as enhanced training curricula around building diverse leaders and recognizing unconscious bias.
Flexible and Family-friendly
We help employees balance the demands of work and life by offering flexible work arrangements including reduced hours, compressed workweeks, flextime hours, job sharing, telecommuting and remote work. We even allow non-exempt employees to take time off in hourly increments.
We offer tuition reimbursement for all employees up to $20,000.
We continue to grow and expand our Customer Service Representative Work at Home Program, which targets anyone who wants flexible hours such as retirees, working parents and students.
Benefits for full-time U.S. employees include 100 percent paid parental leave for six weeks and medical/dental coverage for domestic partners and their children. Our Backup Care Program in the U.S. provides temporary or short-term care for a primary caregiver’s child or elderly parent when unexpected circumstances arise. We also offer a program that provides scholarships for our employees’ children to attend college.